FAQs

What is your TAT (Turn Around Time)/Processing Time?

-The typical TAT is 3-5 business days for all hand painted items, unless it is a RTS (Ready to Ship) item. RTS items ship within 1-2 business days.

How do I know if an item is RTS or not?

-Items that are 'Ready to Ship' will be listed under the "RTS Items" Tab under "Shop". 

How long will it take for an item to get to me?

-The processing time begins after your order is placed. Once the item has shipped, it can take an additional 1-3 days typically to arrive depending on where you are located.

Will I be able to track my package?

-Yes. You will receive a tracking number once it has shipped.

What if my package is damaged, lost, stolen, etc.?

-As many precautions that I take with packaging, I know that some things are simply out of my hands. I ship USPS with insurance included, however, I know their insurance sometimes will not cover everything you have at stake. This is why I am partnering with Route Insurance.

What is Route Insurance? Can I refuse the Route Insurance?

-Route Insurance helps add additional protection in the case that USPS does not fully cover the damages. It does add a small fee at checkout. You can decline this coverage by simply selecting you do not want the coverage. 

What do I do if I have a problem with my order that is not related to shipping?

-I strive to make sure every product is loved and correct upon completion. However, I am human, and I make mistakes. If there is a mistake with your order, please send an email to support@handmeabrush.com with your Order #, explanation of the problem, and any pictures that may be helpful, and I will do what I can to fix the problem. 

Can I order something custom from you?

-YES! I absolutely LOVE customs! Please send me an email at order@handmeabrush.com to order anything custom.

I have a picture of what I want. Can you make it?

-I will never agree to copy someone else's work. I cannot legally nor morally do that. I can look at your picture and check to see if the original creator sells the rights to recreate their work. If he/she does not, I can offer another design that is similar.